Quick Response, Swift Delivery, Prompt Resolution
Standardized Application Training
Senior experts provide standardized and normalized operation training services for operators, hand over product manuals and explain system maintenance knowledge.
Efficient Response Support
We commit to 7×24-hour real-time response, providing fault solutions within 48 hours and on-site support within 72 hours.
Continuous Optimization Service
We conduct annual product iterations and upgrades, and continuously provide software system iteration services after equipment sales to ensure the sustainable use of products.
Professional Technical Support
We provide professional technical services. A team of senior engineers offers comprehensive technical guarantees such as system configuration, fault diagnosis and troubleshooting, and performance optimization for users through various methods including remote assistance and on-site services.
National Distribution Map of Service Branches
Beijing
Shanghai
Chengdu
Fuzhou
Guiyang
Haikou
Hangzhou
Suzhou
Nanjing
Taiyuan
Wuhan
Lanzhou
Hohhot
Urumqi
Q&A
Q: How long will it take to resolve equipment malfunctions?
A: We guarantee a 7×24-hour real-time response, provide fault solutions within 48 hours, and offer on-site support within 72 hours.
Q: What should be done if accessories are damaged after the equipment is used?
A: We guarantee free replacement of accessories during the product's overall warranty period; for accessory replacement after the warranty period, we charge the cost price per time and ensure the continuous production of original factory parts.
Q: Will the service be discontinued after a long period of use?
A: Intellmedic has been deeply engaged in the field of intelligent medical education for more than a decade, focusing on the design of specialized surgical simulation training. Our products are continuously optimized and upgraded, and we guarantee customers' rights and interests with a lifetime service commitment. We provide 7×24-hour response and free upgrades, with a professional team always on standby to support you.
